The sales FAQ relates to ID>Lock and ID>Pass.
It is gathered in two categories: Distributors/integrators and Large accounts. Certain answers can be common to both solutions. If you do not find the answer to your question, contact us.
Distributors - Integrators
Which types of partnerships propose?
We have two types of partners: approved distributors formed on our solutions and integrators, not formed, having to answer a specific request their customers. The distributors sign an agreement with IDactis, implying an estimated CA objective of their share and specific of assistance and commercial conditions on behalf of IDactis.
Do you propose an assistance with the parameter setting and installation/deployment of your solutions?
Yes. However, this work is before all that of the partners. According to the request of the customer or the partner, we provide, for example, an assistance in the definition of the setup, an organisational consulting on the security, the personalization of badges, etc.
Do you adapt your solutions according to a specific request of a customer?
Yes. IDactis is an editor of its solutions. We can thus adapt them according to a precise schedule of conditions.
Intervene ahead sale on a project?
Yes. We assist commercially and technically our partners to identify and qualify the requests customers.
Propose a maintenance and that it contains?
We propose a direct maintenance with the final customer. We provide an active support of 3 levels of the taking into account of the problem, while passing by the resolution of blocking problem. Maintenance is evolutionary and corrective. The new versions are sent to the customers by making the request.
Which is the guarantee of the software and hardware?
3 months for the software and 1 year for the hardware.
Propose formations produced?
Our solutions are simple to implement and the formations are generally made by our in-house partners or customers. However, we can provide this type of service on request, with drafting of specific handbooks if necessary.
Can one test the solutions?
Yes. It is enough to fill a trust deed and to fax it to us. At the time of the period of test, you have access to our support and have personalized technical consultings. To obtain the trust deed, please contact us.
Large accounts
Which is the tariff of your solutions?
The tariff varies according to the number of licences and the type of token wished. As an indication, the unit public tariff for a configuration 100 ID>Lock stations + ID>Pass with key USB is of 120 € HT.
Do you propose an assistance with the parameter setting and installation/déploiement of your solutions?
Yes. However, this work is before all that of the partners. According to the request of the customer or the partner, we provide, for example, an assistance in the definition of the setup, an organisational consulting on the security, the personalization of badges, etc.
Can you adapt your solutions according to a specific request of a customer?
Yes. IDactis is an editor of its solutions. We can thus adapt them according to a precise schedule of conditions.
Do you propose a maintenance and that it contains?
We propose a direct maintenance with the final customer. We provide an active support of 3 levels of the taking into account of the problem, while passing by the resolution of blocking problem. Maintenance is evolutionary and corrective. The new versions are sent to the customers by making the request.
Which is the guarantee of the software and hardware?
3 months for the software and manufacturer warranty for the hardware.
Propose formations produced?
Our solutions are simple to implement and the formations are generally made by our in-house partners or customers. However, we can provide this type of service on request, with drafting of specific handbooks if necessary.
How your solutions are marketed (licences, hardware, etc.) ?
Our solutions are marketed in the form of licences "Master" including a job number per customer according to volume (ex: a licence 100 users). The solutions are available unitairement or by pack software/hardware. IDactis proposes out of standard several types of token but interfaces with all token existing (compatible PKCS11).
It is possible to place scheduled order ?
Yes. If you envisage to deploy for a long period, we can deliver to you according to your calendar of deployment.
Can one test the solutions?
Yes. It is enough to fill a request form and to fax it to us. At the time of the period of test, you have access to our support and have personalized technical contact. To obtain the request form, please contact us.
Which is the nationality of IDactis?
IDactis has been a French company with private capital 100% French, made up of a team of professionals present in the computer security for 10 years.
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